This refund policy applies to subscriptions to the KhumoHub inventory and point-of-sale service sold by KhumoHub Inventory and POS ("we", "us").
30-day money-back guarantee
If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date. Refunds are issued to the original payment method and access to the paid tier ends once the refund is processed.
How to request a refund
Subscription payments are processed by Paddle.com, our Merchant of Record. You can request a refund at paddle.net, or email us at billing@khumohub.co.za with your order reference and we will assist with the request. Refunds are issued to the original payment method.
Renewals and cancellations
Paid tiers renew automatically until cancelled. You can cancel at any time from Profile → Billing in the app. Cancelling stops future renewals; the current billing period runs to its end. If a renewal was charged in error or unexpectedly, contact us within 30 days and we will refund it.
Purchases made in the Android app
Where a subscription was bought inside the Android app, it is processed through Google Play Billing and Google's refund process applies. Requests can be made through your Google Play order history, and we will assist where we can.
In-store customer payments
Payments your customers make at your till are between you and your customer. Refunds for those sales are handled by your store under its own refund rules and, where applicable, by your card acquirer.